Effective Date: 09/18/2019
Personally Identifiable Information We Collect
We collect personally identifiable information in different ways, for different reasons. General info (e.g. name, address, e-mail, phone number) and billing info (such as credit card information) are collected for the purpose of order fulfillment and if need be, follow up to ensure a satisfactory customer experience. Information associated with a state or federally issued ID is collected and stored to monitor the sale (and amount) of Ephederine, Pseudoephederine and Phenylpropanolamine to an individual customer in a specific time frame. Personal health conditions and/or allergies of a specific customer are gathered to ensure a proper drug therapy utilization review.
How We Use Your Personally Identifiable Information
The Site uses the information collected to bill you for, and deliver ordered products in the amount of time expected by the customer, per our shipping terms. We will also use the information we collect to contact you in the event there is an issue with your order, or if you request information or support from us. Non-personally-identifying information is used to track a product's sales frequency and for consideration regarding incentives, and status on SPE’s Site.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may unsubscribe from these communications at any time by following the instruction contained within each of the communications you receive.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
If you choose to use our gift certificate service to purchase a gift certificate for a friend on our Site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email providing him or her with the gift certificate. SPE stores this information for the purpose(s) of sending this one-time email and tracking the success of our program. You may also provide personally identifiable information about other people, such as their name and physical address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
Your friend may contact us at email@example.com to request that we remove this information from our database.
We use other third parties such as a payment gateway company to bill you for goods and services, an email service provider to send out emails on our behalf, and a hosting company to provide you with our community forums. We may use Live Chat to assist you if you have questions while using our Site or regarding your order. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us. When you sign up for our services, we will share your personally identifiable information as necessary for the third party to provide that service.
In certain situations, SPE may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Site.
In the event SPE goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Site for 30 days prior to any such change in ownership or control of your personally identifiable information, as well as choices you have regarding your personally identifiable information.
Access to Personally Identifiable Information
Upon request, SPE will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Without limiting the generality of the foregoing, your account will be deemed active for up to 60 days after the date of your last order.
The security of your personally identifiable information is important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Technologies such as: cookies, beacons, tags and scripts are used by SPE and our partners, Google Adwords, Bing, Google Analytics or service providers, Veinteractive, Commission Junction. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
You may be able to disable and delete cookies and similar technologies by adjusting the settings and using certain features contained in the internet browser that you use to access the Site.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We do not link this automatically collected data to other information we collect about you.
We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users' movements around the Site and to gather demographic information about our user base as a whole.
Local Storage (HTML5)
We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our Site or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Behavioral Targeting/ Re-Targeting
Links to Other Websites
This Site contains links to other sites that are not owned or controlled by SPE. Please be aware that we, SPE, are not responsible for the privacy practices of such other websites.
Social Media Widgets
We may post customer reviews on our Site which may contain personally identifiable information. When a customer chooses to post a review of a product, we may ask for their information such as name and email address. If you would like to request to have your product review removed from our Site you may do so my contacting us at email@example.com.
Our Site offers publicly accessible forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our public forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
California Privacy Rights
If you have any questions/comments about privacy, you should contact us at email@example.com or via postal mail at:
SPE Group LLC 3401 NE 1st Ave, Suite 1014, Miami, FL 33137